Returns & Exchanges
At Classic, we prioritize the freshness and quality of our gourmet products; however, if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of food items, please contact us within 48 hours of delivery to initiate a return or replacement.
Verify Eligibility
Ensure your items are in their original packaging and that you have notified us of any issues within the 48-hour freshness guarantee window.
Contact Support
Email our customer care team with your order number and clear photographs of the product and packaging to receive a return authorization.
Package Securely
If a physical return is requested, place the items securely in their original shipping box to prevent further damage during transit.
Receive Refund or Replacement
Once your claim is approved, we will process a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing